Poor service

Good evening,

I'm really disappointed in your service. I have logged numerous complaints. 3 tickets are open: 1. ***0 2. *** 3. ***7

More than 2 months ago, I called Car Track because an extra $60 was taken from my account. I was told, "We apologize; the money will be refunded," and then I was informed that my premium would be less, as they do add on. The same thing happened again the second month. I'm still struggling to get assistance. $120 is nothing, but I don't feel this is right. I have 3 emails where I was told the matter would be escalated, but I was promised over the phone that the money would be refunded.

I'm still waiting for feedback since March 3rd. It's really devastating; your service is beyond bad. I will not be able to recommend this behavior to anyone.