Poor Service

I installed a Car track unit, a month ago, Firstly I was never told that payments were paid in advance, and my account was debited double. (Business Account)

When I attempted to query the matter I learned that they used my name with the Directors ID No.

We spend more than an hour on the phone trying to fix the information. We were transferred to all different departments and no one seemed to be able to assist.

Eventually I was told that the issue had been fixed. I provided my director full authority to access the account and followed the entire procedure with Car Track to list him on the account and to provide him full access to the account. I sent them an email, and spoke to them over the phone. Again after spending a half day with Car track on the phone trying to have this resolved, I was told that the director has full access.

I have issues with the Car track unit as it is not functioning properly nor does it record the full trips in the log book (app downloaded).

The Director attempted to call them to inform them that the unit seems to be faulty, they kept him on the phone for almost an hour only to tell him they can't talk to him as he has no authority and only listed as an emergency contact.

The service received is absolutely shocking, I can only imagine if this is how they treat their customers now, how bad their service will be in a case of emergency.

I attempted to speak to a manager and am told that the managers are not available, and then get transferred to another department who again keeps you holding forever. When they eventually pick up the call they don't talk, even though you can hear them talk with their co worers.

All I have from Car track is extremely poor service, double debits and a faulty unit, depleting my airtime with no resolution.

Time to move to another reputable company.