GH
Gordon H
1 reviews | Active since Apr 2012
02 Oct 2020, 09:06
Poor Service
What poor service
On Friday 26 Sept I phoned Cartrack to move my tracking device from one vehicle to another. After 30 minutes and 3 dropped calls I finally gave up and went to the branch in person. They informed me they cannot assist me it must be done telephonically. After a heated discussion I was assisted
To day I phone again and get transferred from one dept to another while trying to test my devices. After 23 minutes and one dropped call I again phone and ask to speak to a manager only to be put on hold. Later I am informed he is busy he will phone me back
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
02 Oct 2020, 10:27 Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply02 Oct 2020, 10:27
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
GH
Gordon H's updateReviewer Update
04 Oct 2020, 12:56Good day
Your reply is noted and as accepted as "HOT AIR"
On 3 October I once again try to test my devices (X3)
Get hold of control room - Sorry we don't do 3 devices Fleet Management does. Transferred
Fleet Management - - We don't do that only Client Services. Transferred
Client Services - We don't do that Control Room does. Ask to speak to a manager DROP THE CALL AGAIN
Phone back get told my account is in arrears, can't assist me, Drop the call. They phone back to say the account is NOT in arrears. I ask are the tracking devices working. No only two the newly installed device is not working
This is not poor service any more but pathetic service
Your reply is noted and as accepted as "HOT AIR"
On 3 October I once again try to test my devices (X3)
Get hold of control room - Sorry we don't do 3 devices Fleet Management does. Transferred
Fleet Management - - We don't do that only Client Services. Transferred
Client Services - We don't do that Control Room does. Ask to speak to a manager DROP THE CALL AGAIN
Phone back get told my account is in arrears, can't assist me, Drop the call. They phone back to say the account is NOT in arrears. I ask are the tracking devices working. No only two the newly installed device is not working
This is not poor service any more but pathetic service
GH
Gordon H's update04 Oct 2020, 12:56
Reviewer Update
Good day
Your reply is noted and as accepted as "HOT AIR"
On 3 October I once again try to test my devices (X3)
Get hold of control room - Sorry we don't do 3 devices Fleet Management does. Transferred
Fleet Management - - We don't do that only Client Services. Transferred
Client Services - We don't do that Control Room does. Ask to speak to a manager DROP THE CALL AGAIN
Phone back get told my account is in arrears, can't assist me, Drop the call. They phone back to say the account is NOT in arrears. I ask are the tracking devices working. No only two the newly installed device is not working
This is not poor service any more but pathetic service
Your reply is noted and as accepted as "HOT AIR"
On 3 October I once again try to test my devices (X3)
Get hold of control room - Sorry we don't do 3 devices Fleet Management does. Transferred
Fleet Management - - We don't do that only Client Services. Transferred
Client Services - We don't do that Control Room does. Ask to speak to a manager DROP THE CALL AGAIN
Phone back get told my account is in arrears, can't assist me, Drop the call. They phone back to say the account is NOT in arrears. I ask are the tracking devices working. No only two the newly installed device is not working
This is not poor service any more but pathetic service