Poor Service Durban Pinetown Branch

I am quite disappointed in the service received from Cartrak this is the second occasion in a year that I was disappointed with the service received, I recently changed two vehicles in the past year and to get the tracker units moved from one vehicle to the next has been an absolute nightmare, this is the second time round I am experiencing this, Car Trak does not react quick enough to remove the tracker from the old vehicle and charge R800 to deactivate and a further R600 to install in a new vehicle, a charge that the customer pays for their lack of urgency and they always have excuses, I am at a point I do not care o f the extra charges I just want the tracker installed, their excuse was that they could not get in contact with the dealership the car was sold to, but no feedback, I called 4 times already, I must wonder how seriously they would take any incidents of my vehicle being ******. The problem seems to be with the Pinetown branch and management of this branch with a complete lack of urgency and poor service, it has been a month since my first call to move the tracker unit, I STILL HAVE NO TRACKER INSTALLED! The Call centre sent an email to the branch manager, I am yet to get a call. Same issues last year when I changed another vehicle of mine I had to constantly call to get the tracker moved, Highly frustrated.