Poor Service Dineo Mosepu

I got a missed call from Cartrack as I am listed as an emergency number on my partner's profile. I asked him if they called him, he confirms that they did, but he doesn't have airtime and asked me to call for him. I call and spoke to a very rude agent Dineo Mosepu who had no business in helping me or hearing me out. She just rushed to say she can't assist me as I'm not listed on the profile. How would I get a missed call if I'm not listed??? She did not even want to hear me. I'm glad the calls are recorded as proof! I called in a few minutes later and I was able to get assistance from a professional agent. So why could she not do what the other agent did? So unprofessional man!!!. People should stay at home if they don't want to work, worse if you're in customer service c'mon!!! Do better Dineo