AM
Arafat M
1 reviews | Active since Jan 2023
07 Jan 2023, 07:54
Poor service delivery
I joined cartrack in July 2022, it worked for only 2 months. On 30th, 31st August and 1st, 2nd September I informed them that device is not working but no assistance was given to me for the whole month of September. I had no choice but to stop debit order. Since then I don't have their services but they are harassing me with calls and emails claiming that I'm in errors of R447 for October till now but as I said I don't have their services. Since I'm not their client any more I just want them to get off me, they don't even deserve a star with such poor services. If this harassment doesn't stop then I will have apply consumer protection act.
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Replies (2)
Cartrack's replyOfficial
09 Jan 2023, 09:35Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply09 Jan 2023, 09:35
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
AM
Arafat M's updateReviewer Update
09 Jan 2023, 13:33Cartrack now is sending me this "Viljoen Attorneys will issue you LEGAL SUMMONS. Click https://www.dvlaw.co.za/docs/smns/SummonsMUKU00157.pdf. Pay R447 to Cartrack now or call ***"
If that is the case then I demand them to pay back R149 for September which was debited at the end August. I'm ready for them to take me to court, I want to know which court allows consumer to pay for services which he is not receiving.
If that is the case then I demand them to pay back R149 for September which was debited at the end August. I'm ready for them to take me to court, I want to know which court allows consumer to pay for services which he is not receiving.
AM
Arafat M's update09 Jan 2023, 13:33
Reviewer Update
Cartrack now is sending me this "Viljoen Attorneys will issue you LEGAL SUMMONS. Click https://www.dvlaw.co.za/docs/smns/SummonsMUKU00157.pdf. Pay R447 to Cartrack now or call ***"
If that is the case then I demand them to pay back R149 for September which was debited at the end August. I'm ready for them to take me to court, I want to know which court allows consumer to pay for services which he is not receiving.
If that is the case then I demand them to pay back R149 for September which was debited at the end August. I'm ready for them to take me to court, I want to know which court allows consumer to pay for services which he is not receiving.