POOR SERVICE DELIVERY AT CARTRACK

I joined cartrack in December 2016. I phoned them to say I want to cancel my contract in December 2023, they said I must allow 29 business days, up to date,they haven't yet cancelled and they are still deducting. I called them today the 13 March 2024 they haven't yet canceled and they say I must downgrade instead of canceling. I want to cancel the policy and I want my money back starting from. My pin number is JIYA0028