1 reviews | Active since Jul 2011
Poor Service delivery
<p>I have made several attempts to contact you guys regarding a failure in service level.</p> <p>I have electronic failure on my vehicle as a direct result from the installation carried out by your technicians.</p> <p>I have previously requested a technician to come out and resolve the matter.</p> <p>I called you guys so many times yesterday in an attempt to resolve the issue.</p> <p>My vehicle now sits unable to start due to poor workmanship.</p> <p>The technician filed a report stating issue was with fuses. What nonsense.</p> <p>The technician that came out to me stated to me he had no idea what was the issue. How can he then file a report in direct contradiction.</p> <p>He also stripped several parts of the vehicle, which could have dislodged a wire or stretched a wire or something worse.</p> <p>When the initial installation was done a crowbar was used to remove certain parts of the dashboard. Can you unequivocally say that this process can never cause any damage what so ever to wiring or connections.</p> <p>I pay you for a service, not the other way around. It is your job to ensure that your work is done correctly and accurately and to ensure my every query is attended to, not transfer me from every call centre to a dead line.</p> <p>do what you is required of you.</p> <p>install and return the vehicle in the same conditionn it was in prior to the installation.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
We have been in contact with you and after inspection of your vehicle, found that the issues were fitment related. We suggested a further independent evaluation.
Kind regards,
The Cartrack Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
We have been in contact with you and after inspection of your vehicle, found that the issues were fitment related. We suggested a further independent evaluation.
Kind regards,
The Cartrack Team
Correction : we found that the issues were not fitment related.
Kind regards,
The Cartrack Team
Correction : we found that the issues were not fitment related.
Kind regards,
The Cartrack Team
