POOR SERVICE DELIVERY

I’m very upset because I scheduled a deinstallation and installation of the tracking device from my old to new vehicle.

Same was scheduled for today at 08h00 and 10h00 respectively.

I called your offices with my own airtime to indicate that the technician did not attend to his job.

All you do is put me on hold for over 10 minutes while trying to get ahold of the technician.

Some other agent also advised that the technician’s phone is not going through.

No one is saying anything about organising me an alternative technician!

I took time off work to sort this out and you guys are too quick to want the deinstallation and installation fee but when it comes to doing your job your deliver absolutely nothing!!

I’m very upset because this is unprofessional and unacceptable!

I have spent over R100 in airtime calling your offices and no one is giving me answers!

I dare you to debit my account on the 25th of December 2025 for the deinstallation fee that never happened, I will escalate this accordingly.