NM
Nozuko M
1 reviews | Active since Oct 2023
25 Oct 2023, 11:31
Poor service delivery
I wanted to cancel my service with them since I sold my car but they claim to be on a 3 yrs contract that I have never signed signed for the 2nd cycle. I have sent them emails and spoke to their consultants to forward this recording but still not feedback and they have debited my account this month for a service I am not using.
Helpful (0)
Replies (4)0
Replies (4)
Cartrack's replyOfficial
25 Oct 2023, 11:41Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply25 Oct 2023, 11:41
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The Cartrack Team
NM
Nozuko M's updateReviewer Update
25 Oct 2023, 15:49Thank you for response however, the contract I have received is the very 1st one in 2019. I need the 2nd contract stating my 2nd 3yr period. Also, I no longer have access to view my unit profile, clearly the new car owber has taken over. So why are you still debited my account?
NM
Nozuko M's update25 Oct 2023, 15:49
Reviewer Update
Thank you for response however, the contract I have received is the very 1st one in 2019. I need the 2nd contract stating my 2nd 3yr period. Also, I no longer have access to view my unit profile, clearly the new car owber has taken over. So why are you still debited my account?
NM
Nozuko M's updateReviewer Update
27 Oct 2023, 08:29I am still not helped at Cartrack. I would like to know what am I paying for if the new owner has taken over the contract and I no longer have access to view my profile?
I need my refund and stop debiting my account unnecessary.
I need my refund and stop debiting my account unnecessary.
NM
Nozuko M's update27 Oct 2023, 08:29
Reviewer Update
I am still not helped at Cartrack. I would like to know what am I paying for if the new owner has taken over the contract and I no longer have access to view my profile?
I need my refund and stop debiting my account unnecessary.
I need my refund and stop debiting my account unnecessary.
NM
Nozuko M's updateReviewer Update
01 Nov 2023, 15:21What a degraded customer experience from Cartrack. The person by the name of Thando Moyo who was engaging me via email has suddenly stopped after I asked what am I paying for since the new owner has taken over? This is so disappointing and taking people for granted.
NM
Nozuko M's update01 Nov 2023, 15:21
Reviewer Update
What a degraded customer experience from Cartrack. The person by the name of Thando Moyo who was engaging me via email has suddenly stopped after I asked what am I paying for since the new owner has taken over? This is so disappointing and taking people for granted.