Poor Service delivery

I currently have 4 vehicle registered with car track recently I added the "Start prevent" option for one of this vehicles ever since this addition the device has been repaired more than once, with the recent repair taking place on Friday 23/07/2021. Two days after the repair the unit is faulty again and it is not updating the live location on the app.

Now each time time i have to report the a faulty device i have to call your call center more than 5 time before i can get the unit scheduled for repairs, the call center agents tend to transfer me to numerous departments which does not even bare any fruits, at times the agents claim to have made the booking just to brush me off.

Today after fighting with the call center agents I received a call from "Lerato Ditebe" saying that my accounts are in "arrears" and therefore the car track will not schedule a repair.

My first question to her was how much do I owe, she couldn't answer to my knowledge i made an arrangement with the accounting division to debit my account on 27/07/2021 for the "start prevent" add-on and until then ,my account cannot be declared to be in "arrears" furthermore i have not received any communication telling me that my account is in arrears.

Could you please escalate my concern and schedule a proper effective repair for this vehicle?