Poor service delivery

I bought a VW Polo from a dealership in March 2023 and my insurance required a tracker. The dealership arranged for a month to month basis tracker in the Polo which costs me R169.00 per month. Everything was fine.

In July 2023 I trade the Polo in and buy a Nissan NP300 and again my insurance requires a tracker. I contact Cartrack on 26 July 2023 to arrange for the tracker in the NP300 only to find out that the previous owner already had a Cartrack tracker in the NP300. Cartrack suggests I take over the tracker in the NP300 which will cost me R350.00 (Which they will deduct from my bank) for the transfer of ownership and then R170.00 per month (3 year contract) and also suggest we cancel the tracker in the VW Polo as that one is on a month to month basis. I agree to all this.

On Saturday 12 August 2023 I get a threatening message from Cartrack stating that the R350.00 for change of ownership is outstanding. I contact Cartrack and ask why is was not debited from my account and the lady cannot give me an answer. So we arrange for a once of debit order for Monday 14 August 2023 and the debit order goes off and all is well again.

Today, 16 August 2023 I get a notification of a debi check on my bank for a debit order authorization from Cartrack to the amount of R339.00 which is now for both the vehicles, but I cancelled the tracker for the VW Polo.

I phone Cartrack in Polokwane today 16 August 2023 to enquire as to why there is a debit order for the amount of R339.00. The lady says it is for the 2 vehicles. I tell her the story about the Polo that was cancelled and she says there is no cancellation for the VW Polo and then puts me through to accounts department. I speak to the lady there, and she says the same. She then transfers me to Customer care and that lady says that the cancellation is there but that I have to authorize the debi check debit order mandate.

I refused and declined both the debi check authorizations on my bank, both for the amount of R339.00

Cartrack has to get their facts straight, they have to learn how to work with clients and not threaten innocent people. I am not happy with your service as every time I try to sort out a problem I have to speak to someone else and the one knows less than the next one that I have to speak to.

If Cartrack cannot get this problem solved, I will be forced to go to another tracking company, as well as to contact the ombudsman.