Poor service!

I had Cartrack install trackers in one of my motorcycles on the 2nd of May. After the onboarding process, I downloaded the app and saw that the tracker was showing as inactive in the app. I then called to let them know of this. Cartrack then informed me that the vehicle would need to be in motion for at least a kilometre for the tracker to be activate.

On the 16th of May, the motorcycle was in motion for the first time. After over 40kms of driving, the tracker was still not activated. I call car track that same day to inform them of this.

Since the 16th of May till date ****h June) I have been promised a technician to come and fix it about 4 times now, with no technician actually showing up.

I call, set an appointment, confirm my address and no one shows up to fix it. Even yesterday (10th June) I called and was promised that a technician would come today ****h June). I decided to be proactive this morning and call to ensure that a technician was actually coming at 10am as I was informed. To my surprise, the repair was not even logged.

I have met my end of our contractual agreement since the beginning of my relationship with Cartrack- I have paid my dues twice already. But Cartrack has not met its end of the contract- they have provided me with a faulty tracker and have not prioritised getting it repaired.

I am now told I would need to pay a cancellation fee to have my contract with them terminated early. Why would I continue paying for a service I am not receiving? Or even pay to have a contract that is not serving me cancelled.