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Alsino

1 reviews | Active since Mar 2025

14 Apr 2025, 11:45

Poor service 🤮

Very disappointed in the service I received as I am having such a hard time to do a simple installation of my device.

I was first misled with information as I was told the whole process takes 45 minutes plus but to my surprise I was over two hours at they east rand branch.

I called the east rand branch set up an oppointment for Tuesday 15th but when I called today to confirm if there was then I was told nothing but for the 16th there was.

I received an sms that stated someone will come but up till now nothing, when I called the center to follow a lady I was speaking to transferred me back to the main call queue and I found myself going in circles she cut me off without letting me speak finish and now I am having problems to cancel everything this whole experience is making me think twice about car track.

I need someone in a higher position to call me and listen to the calls which I was misinformed and the lady who just cut me off.

Very disappointed 🤮

Regards

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Replies (3)
Cartrack
Cartrack's reply14 Apr 2025, 11:46
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team
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Alsino's update14 Apr 2025, 16:24
Reviewer Update
Still nothing from Cartrack WOW, please let me just cancel everything with you guys
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Alsino's update16 Apr 2025, 13:27
Reviewer Update
Again another service failure and yet I still have not received the so called device installed, I was promised that it would be resolved today but nothing, this is such a messed experience I have with you guys I really want to cancel my plan ASAP I requested you guys to call me back regarding the misinformation and the lady who just cut me for two days now nothing no feedback