Poor service

Poor service from cartrack. I got stuck on the 27 Dec 2021 and my car died. No one from tracker called me as they would to check if the is ohk. I called them and a guy by the name stanley told me that they didn't call for my safety had I been hijacked it was going to make matters worse he futher promised to check my car and he couldn't locate it. He promised to call me as soon as the car is being stripped or worked on. He didn't. My mechanic took out the whole engine and put it back again no one called me. I was promised that they will send a technician to come look at the device on my car up to today no one has been here to check the device. I called requesting for a cancelation as I am not happy an I don't see what I am paying for. I was promised a call from the finance department and the head of cancelation department up-to-date Noone has called me. I revesed debit orders from my bank and all I get is calls where I am asked when am I going to pay. What should I pay for if you can't track my car?. To my surprise tracker debited R1115 from my account and it's a forced debit order it can't be revesed. Someone please help me cancel this as I am paying for nothing.