Poor service

Unfair Treatment and Threats from Cartrack South Africa

Complaint: I am extremely disappointed with how Cartrack South Africa has treated me. I sold my car to We Buy Cars in September 2024 (Ref: LXI280464DOMWH_contract_***) and immediately informed Cartrack, requesting cancellation of my subscription and removal of their device.

Despite several emails and proof of sale, I was still billed for a service I no longer used. Later, consultants Nobuhle Zwane, Quwen Pietersen, and Gaonewe Tembo offered a 30% discount. I responded requesting a 60% settlement, but my emails were ignored. Instead, I received threatening messages about being handed over to lawyers and blacklisted.

This is unfair and unacceptable. I am taking this matter further to the Ombudsman for their unresponsiveness, poor service, and ************ tactics.