Poor service

I am extremely disappointed and frustrated with the service I’ve received.

On Monday, I got a call from one of your consultants informing me that my unit is now out of warranty after 12 months and that I need to pay R50 for an extended warranty to avoid paying if the unit becomes faulty. I clearly stated that I am not interested in purchasing an additional warranty at this time.

Now, the problem is that the unit is already faulty. I parked my car and did not receive any notification call from Cartrack. Later, I went to work and returned home, but the app still showed that my car was at work — even though it was parked in my garage. Two hours later, the app suddenly showed the car “moving” from my workplace to my home, which makes no sense because the car had already been parked at my house for over four hours.

This is extremely unsafe and unacceptable. What if something actually happens to my car? How can I rely on a tracking system that shows incorrect locations and movements? If the system cannot track my car properly, it defeats the whole purpose of having it installed.

When I contacted Cartrack for assistance, I was given the runaround and told to uninstall and reinstall the app. I did that, but the problem continues — the app still shows my car as moving when it is not.

I am very angry and disappointed. I pay for a service that is supposed to give me security and peace of mind, but instead it is causing stress and concern. This needs to be resolved urgently.