POOR SERVICE!

Been trying to book a repair of my vehicles tracker since Monday 18/03/2024 after my tracker stopped working 3 days prior. Called the customer care line and they told me everything seems fine only after ME telling them to test they discovered it is faulty. To make matters worse this company can only have my tracker repaired on the 5 / 4/2024. 3 weeks without service! who is going to compensate my payments? If anything should happen is my car covered? Pathetic service!