1 reviews | Active since Jul 2011
Poor Service
After The technician de-installed the unit from our sold vehicle. A date of the 15 April 2025 was confirmed with the address of the new vehicle. However when I followed up earlier this morning and having made arrangements at work. I was informed that the Technician will not come for the installation as there were no details on their system. I have taken calls and made calls talking to numerous consultants. I then resorted to whatsapp messaging because I had to say the same story every time I called to follow up.
This happens meantime I am paying for a service which I am not receiving. Failure to install the device is adversely affecting us with the new vehicle which is not tracked while I am paying a premium.
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
I received a call from the social media section late last night. The investigating consultant informed me that the response from the Technical team was that the Technician tasked to install the unit was ill yesterday.
The technical team was economical with the truth as I have whatsapp messages, of which none relating to the illness of the Technician.
However, I was promised that the Technical team will contact me today. Nonetheless to no avail till now.
I received a call from the social media section late last night. The investigating consultant informed me that the response from the Technical team was that the Technician tasked to install the unit was ill yesterday.
The technical team was economical with the truth as I have whatsapp messages, of which none relating to the illness of the Technician.
However, I was promised that the Technical team will contact me today. Nonetheless to no avail till now.
After all the dissatisfaction caused I had to start from scratch. And getting a later date owing to the failure by consultants and the Technical manager who has never contacted me as promised.
After all the dissatisfaction caused I had to start from scratch. And getting a later date owing to the failure by consultants and the Technical manager who has never contacted me as promised.