POOR SERVICE

Purchased a new car, Outsurance wants me to use Cartrack for tracking purposes. Cartrack contacted me on 20 January to sign up and arrange installation. All details provided to them for the install at dealer. Phoned on 21 January to get dealers information (which was already provided on their app to them). They then tell dealer on Tuesday (a week later) that cannot install due to POPI issues. When I phone say they had no record of the making such a call or arranging to install. Confirmed that would be installed the next day.

Later that day advise than can only do on Saturday 1 February @10h00 and would take less than 45 minutes. Arranged to collect vehicle at 12h30. Arrive at dealership to be told by the Cartrack installer than he was unable to install as had the wrong parts and needed to make a new time.

Agreed with him would be done first thing on Monday 3 February. Dealership said would be there at 07h00 for him.

Now get a SMS saying appointment scheduled for Monday @ 17h00 (Dealersship closes at 17h00)!!

What a bunch of *********** staff. I am not yet a client and this is how they treat me! Clearly have no respect for peoples time.

How are they going to deal with a proper issue if it arrives.