Poor service

I have had enough of Car track poor service. after the letter below was send to them and I was promised by Donald at their customer services that all issues will be sorted by the end of business on the 16th September 2020. Still now again they want to do their installation only in 2 weeks time. This is by far the worst service and after I did not want to make use of their service, but my insurance required it. had a similar incident with tracker a few years ago.

Good day,

I was very negative in getting a Cartrack system installed in my vehicle, but my insurance required me to have one. Now once again I have issues with the incompetence of the personnel of the institution.

I informed cartrack in the start of September that I would be trading my vehicle with the stracker system in for another one and that they had to de-and re-install the system into the new vehicle.

Miway insurance recommended that I make use of your services. I was informed that the new installation would take place on Monday the 7th September 2020 of which I was not called at any point to confirm an appointment. Furthermore, no one had the audacity to contact me and inform me otherwise. Up to date no one has contacted me to make an arrangement or appointment for the installation. This after I have on numerous occasions complained about the poor service. The only personnel from Cartrack who contacted me was to inform me about the charges and that it is payable via EFT.

The same department contacted me twice after this and I informed them that I would do payment after the service had been delivered. None of the operators informed me otherwise and just confirmed that they see the note on the system.

Up to date now there have been no actions towards the removal of the old system either or the installation of the new one.

This morning when I saw an UNAUTHORIZED debit order, to the amount of R870.00, from my bank account, I just lost it and herewith would like to cancel my services with cartrack due to the simple reason that myself as a customer of your institution will not accept ********** transactions and am going to see my lawyer at 11H00 this morning to take the matter further. At no point in time that I give permission for any debit order other than the normal monthly fee of R145.00.

This is unacceptable and I will not be associated with such a company. I furthermore will report the matter to the newspapers, social media and everywhere I am able to find to inform my fellow citizens to stay away from Cartrack.

It is an absolute disgrace that an institution as large as cartrack, treats their customers with such disrespect and no loyalty at all. How can I trust you to deliver the service which I pay for.

If I do not have my money back in my account before 10H00 this morning, I will open a ***** case against the institution and we will see each other in court.

Do not hesitate to contact me should you need any further information.