POOR SERVICE @ CARTRACK

I had a truck ****** on the 30th of April 2020 during hard lockdown. Cartrack gave me such a run around from the time I reported the incident till today. My first call to them was at 11:40pm on the 30th of April after I received a call from the patrolling guard that the vehicle that was parked in the workshop yard is no longer there. After speaking to the CARTRACK call centre they informed me that they were working on recovering the vehicle and I would get a call back the same night. I spent the whole night waiting for the call, they did not call me. At 8:12am on the 1st of May 2020 I called them only to be told they could no longer pick up the signal. I then raised a complaint and was told the manager would call me in 30 mins. No call came through. I was then advised to go report to the POLICE STATION of which I did. I called CARTRACK again to update them on the police report and case number and they put the vehicle details on circulation. I also informed my insurance SANTAM. I requested a tracking report for insurance purposes but I still did not received it to date. They only sent it to the insurance who were kind enough to pass it to me. Each time I call them, they advised me that the matter is under investigation I must wait for feedback. Today I wrote to them needing to exercise my claim for warranty for unrecovered vehicle and they rejected in based on a clause in the terms and conditions that such a claim must be made in 30 days from date of loss. CARTRACK has not even try to assist me in the process but today (Jonny SMITH) they were swift to reject the warranty claim. They still continued to debit my account for the service of a ****** vehicle post the end of contract (24 months)