Poor service at Cartrack

Their service is very poor since the day I lost my car they have not assisted me instead they add to my frustration. I spoke to a consultant asking t speak to chantal Dipenaar who's their manager she blatantly refused and told me she's busy on the phone. The very same Chantall was so rude to me when I asked her about an email I sent regarding recovery warranty and he only responded to that email 4 days later. I am very disappointed with the service since day 1 of losing my car it has been hide and seek till today it is more than a month now.