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Xolile Y

1 reviews | Active since Dec 2015

13 May 2021, 13:20

Poor Service, Arrogancy and No Value for their clients

My contract of 36 months expired on the 7th of April 2021 and I had called they in January 2021 and they advised me of such and didn’t not inform of the process that needs to be followed for cancellation. Now I am still being charged they same amount and their telling me I owe them R240.75 and said my contract matured, it didn’t expire and tell me that I am on a month to month, and if I have to cancel my contract then I must give them 20 working days notice, I had no idea of this, I am extremely furious with cartrack and would never recommend it to anyone, I believe should have been given an opportunity to either go on a month to month or cancel prior to the contract expiring. And its madness for them to expect me to pay the same amount that I was paying before, it’s like having a cellphone contract and still being expected to pay for the device after the contract ended.

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Replies (1)
Cartrack
Cartrack's reply13 May 2021, 13:28
Official
 
Good day,
 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team