Poor service and zero accountability

Item: Cartrack
Rating: 1
Author: Eric P

Despite multiple requests over weeks to repair faulty tracking units on our fleet, Cartrack has failed to respond. Calls go unanswered and our assigned contact (Alwyn) has been unreachable for two days. This level of neglect is costing us time, money, and peace of mind. Extremely disappointed—would not recommend.

Helpful (0)

Replies (2)

Cartrack's replyOfficial

11 Nov 2025, 14:20

Good day,

Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

Cartrack's reply11 Nov 2025, 14:20

Official

Eric P's updateReviewer Update

12 Nov 2025, 16:29

Still ZERO response after 24 hours.

- Alwyn still unreachable

- No technician booked

- No manager has called

- Fleet still running blind

Joshua Victor (CEO) and Thabo Shenxane (Head of Customer Experience), please explain why fleet clients are being ignored?

I am escalating to the National Consumer Commission and withholding payment until units are fixed or contract is cancelled without penalty.

Eric P's update12 Nov 2025, 16:29

Reviewer Update