Poor service and user experience on Cartrack

The app is useless. Poor overall experience. No real-time GPS tracking, can't print any reports, I've to call in everytime I need log book or detailed report requested for any incident I was told to call in because some vehicles device can't do what the app and user require. Debit orders are run at any point irrespective of what you have advised according to your paydates. Sometimes the vehicle on system doesn't even register and constantly updates with no results. Not recommended. On requesting the call recording for the sale of the product nothing is forthcoming, 3 months to date. I was advised that I signed or agreed to a contract either verbal or otherwise because this is apparently a 3 year contract which I've diputed Cartrack cannot provide proof hereof and insist if I wish to terminate I must pay a termination fee which I've refused based on the fact that nothing can be provided.