Poor Service and Unfair Claim Rejection After Vehicle Theft

I’m extremely disappointed with Cartrack’s handling of my ****** vehicle case. My car was ****** on 10 October 2025, and despite reporting the theft immediately, Cartrack was unable to recover it within minutes of activation. I had to constantly follow up for updates, and the feedback remained the same — that the tracking unit had been tampered with.

Afterward, I submitted a warranty claim, which was rejected on the basis that the unit was not tested, even though the theft and tampering made that impossible. Cartrack did not take accountability or show any willingness to assist beyond generic responses.

Customers should be aware that even if your vehicle is ****** and the tracker fails to perform, Cartrack may still deny your claim under technical terms. I expected reliability and transparency, but received neither.