RM
Rinah M

1 reviews | Active since Jan 2025

12 Jan 2025, 10:40

Poor service and technician not showing up for scheduled appointments

Disappointed is an understament when describing my feelings right now. I was scheduled fitment of the tracking device on the 2nd of January 2025, and technician was a no show. I called to find out and was told that the technician is in another town and will not be coming to honor the appointment and was re-scheduled for the 8th of January 2025, on the 07th of January 2025 I started receiving calls from the scheduling department and stating that the schedule for the 8th is not on the system they would like to offer me another date, I refused and demanded that the tech be deployed on the 8th as initially rescheduled. I was then given the 11th of January 2025 and still the technician was a no show, I called different departments the whole day yesterday (11 January) and I was sent from piller to post, my last call ended with a very rude guy telling me to call on Monday the 13th. This morning (12th January) I get another call from the scheduling department for a forth reschedule. What the hell!!!!

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Replies (1)
Cartrack
Cartrack's reply13 Jan 2025, 13:00
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team