Poor service and poor company

I am writing to formally lodge a complaint regarding my ongoing and unresolved issues with your service. This is the third or fourth time I am submitting this complaint, and I am extremely frustrated by the lack of assistance. In February 2025, I paid for the tracking device to be uninstalled. In August 2025, I purchased another vehicle and informed Cartrack. I was advised that the new vehicle already had a tracking device installed as it was a demo from the dealership, and I was promised a reimbur*****t since no installation was required. Despite numerous calls, this reimbur*****t has not been processed. Your consultants have shown no empathy and simply transfer calls or log tickets without resolution. I regret signing a contract with Cartrack. I sent two account confirmation letters, yet payments were made to a closed account. My account was closed in November last year because Cartrack was debiting me for two vehicles instead of one, forcing me to make manual payments ever since. On 23 July 2026, I received a call from Thato Mapatane, who instructed me to pay three months in advance due to the system showing no active account. I was assured that this payment would facilitate my reimbur*****t. I comp****, but the reimbur*****t has still not been paid. My bank has confirmed that the account used for payment was closed in November 2025, and no funds are available. I am fed up with Cartrack’s lack of accountability. I would like to close my account and terminate my contract immediately. Please calculate my reimbur*****t, including the three months’ advance payment, subtract those amounts to the cancellation fee amount , and contact me directly to finalise the termination. Cartrack’s service has been unacceptable, and I no longer wish to be associated with your company.