POOR SERVICE AND NO SENSE OF URGENCY.

On the 02/12/23 I was parked on the mall and I saw on the App that my tracking system is not working because it was still showing that I was parked at home.

I called customer service to advise on the issue and they told me that they are rebooting the system and I must drive for 3km for the tracking device to pick up my location. I went to the car and found a tracking device fell off and it was next to my brakes. I called the call centre again to advise and the agent told me that they are REBOOTING AGAIN. I described the device to the agent and they told me that is impossible because the device does not fall of. I need to be assisted URGENTLY.

I spoke to Nicole, Ntando, Sne and got no joy. I called gain on the 03/12 and they told me that they logged a call with the technician. It is almost 12pm and no call has been made for an update.