Poor service and no communication

Once again, Cartrack has made promises that were not kept.

I was assured that I would be contacted to:

Cancel the debit order Remove or change out the faulty unit in my vehicle Install a replacement unit

None of this has happened.

This has been the pattern for almost two years now. Promises are made, follow-ups are promised, and then nothing happens unless I email repeatedly. Client service does not follow up with customers, and commitments are simply ignored.

This situation has become unacceptable and exhausting. I will continue to pursue this matter until this two-year nightmare is fully resolved. I am no longer interested in verbal assurances that lead nowhere — I expect immediate action and written confirmation of:

The cancellation of the debit order The removal or replacement of the unit A clear resolution timeline

Please note that my patience has been completely exhausted. This matter should have been resolved long ago.

I expect urgent feedback.

Regards, Jacqueline Kleinhans I have sent 4 emails and still no no response but I did get an invoice again for payment of a system that has never ever worked.