Poor Service and Lack of Accountability from Cartrack

I am extremely disappointed with Cartrack’s service. In July, I was contacted by one of their sales agents trying to sell a new product. During the pitch, the agent told me that if my car were to be ******, it would be difficult for Cartrack to recover it — something that left me feeling anxious and confused. This was the first time I became aware there might be an issue with my existing tracking device.

I immediately contacted Cartrack and expressed my concerns, and the agent I spoke to agreed that the way I was approached was panic inducing. I requested a test of my device, and after transferring me to customer care, they confirmed the tracker was not working.

I was told that a technician could come out but only if I paid R600. I explained that I couldn’t afford that, and was advised to rather add R30 to my monthly subscription to cover technician support. I agreed to this, but to date, I’m still waiting for a technician to contact me.

Each time I’ve followed up, I’m told my request was never flagged properly. I even received an email saying I’d get a call, but that never happened. Meanwhile, I continue to receive constant calls from their debt collection department, demanding payment for a service that isn't working — and no one seems to understand or resolve the actual issue.

I feel completely let down and frustrated. I’m being charged for a product that has not only failed to work but has caused nothing but stress and inconvenience. Cartrack needs to do better.