Poor service and inability to recover and meet the promises they make sies

Our company has a number of fleet under their name, however they fail to understand the business needs of their clients especially businesses. The poor customer service by the consultants who had to help me recover the company trailers was quite heartbreaking. They are here to collect debit orders but when is their time to pitch and recover our assets they are taking us pillar to post.

I am definitely moving our account to their competitor for the mere fact they couldnt locate our fleet and when they are failing they are starting to tell me *******. We had to recover our own fleet using our own connections and resources while we pay them every month. They have failed us as a business and clearly we wont be working with them anymore