Poor Service and Deinstallation Scheduling Issues

Extremely poor service I have recently experienced with Cartrack. I have been a loyal customer for over 15 years, and I am deeply disappointed by the dismissive and negligent treatment during my recent interactions with Cartrack. On the 22nd May 2025, I began the process of requesting a deinstallation and reinstallation of my tracking unit as required. They scheduled the deinstallation on the 27th May 2025 @ 3:00pm, but the assigned technician failed to show up without any communication. When i phoned to follow up i was told the technicians are fully booked until 11 June 2025. after their scheduling department's Jacob made me hold for 20 to 30 minutes just to tell me they will transfer me to the cancelling department. Jacob's behaviour appeared to be intentional, as though designed to frustrate customers into cancelling their contracts and paying the associated cancellation fees. Due to this my new vehicle is without a tracking unit, which directly affects my insurance coverage against theft.