Poor Service and customer experience.

Item: Cartrack
Rating: 1
Author: Thulane X

Poor Service and customer experience. I am very disappointed in the service I have received from Cartrack, I reported a fault on my device almost a year back but nothing was done. I called again in December and yet till now my device is not fixed, instead I was told December was a short month but it is almost the end of Feb already. Considering canceling it.

Helpful (0)

Replies (2)

Cartrack's replyOfficial

20 Feb 2025, 14:46

Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

Cartrack's reply20 Feb 2025, 14:46

Official

Thulane X's updateReviewer Update

23 Mar 2025, 16:04

I still haven't been helped till today. One of your consultants called me and discussed the issue and he told me they would call me to schedule an appointment but I haven't received any call as of yet.
I called in yesterday and was told it will be escalated.

Thulane X's update23 Mar 2025, 16:04

Reviewer Update