POOR SERVICE AND COMUNICATION

SO THE STORY GOES, car track had promised me that they would cancel the contract on the one unit they had installed in one of our vehicles, and open a new contract and unit in the new corsa bakkie we purchased, as they have taken just under a month to swap the units out of the vehicles <br> INOW GET AN EMAIL SAYING \I requested our sales agent to assist with the cancellation of the old contract and start new at no cost."<br> THE WHOLE PROCESS IF A COMPLETE DISASTER AS NOW WE HAVE VEHICLES ON THE ROAD THAT we have no control over and cannot monitor <br> Will someone from car track please please contact me to explain who the **** gave the instruction to cancel our contract with you people as it CERTAINLY DID NOT COME FROM ME <br> The instruction came from your management to cancel the one unit in the old vehicle and install a new unit in the new vehicle <br> WHY THE **** CANCEL THE WHOLE DAM THING PLEASE SOME ONE TELL ME PLEASE<br> and to date no one has come forward to rectify the issue at hand but yet again we just get shifted from pillar to post<br> <br> I don't have any other idea of how to get through to some one with some sort of authority<br> <br> next will be the media and news papers"""