gR
graceous R

1 reviews | Active since Feb 2016

29 Jul 2023, 11:41

Poor service and communication

I joined car tracker on the 17 July 2023 and they promised me that a technician will do the installation on the 25/26 July at my workplace.

No show up until they called me yesterday to say that I have regected their calls on the above date which is a lie they didn't contact me.

No problem, we reschedule a new appointment date for today morning at 08 am which they didn't show up. I had to call them, the consultant are so rude as they promised to call the technicians and get back to me but dololo. Mind you I called twice today with my airtime. What ****ed me of is that my whole Saturday is cancelled because l am waiting for a No Show technicians and no one is commutating with me on the way forward. Why is it difficult for your consultant and technician to communicate with clients.

0
Replies (1)
Cartrack
Cartrack's reply29 Jul 2023, 14:45
Official
Good day,
  
Thank you for bringing this to our attention. Please accept our apology for the inconvenience. 

Your review has been sent to the relevant department for further investigation and we will contact you shortly. 


Kind regards,
The Cartrack Team