Poor service and communication

Ive reported my ****** car in June ,till today when i call and enquire about my car they send me from pillar to post,they keep sending me Terms and conditions that i did not sign for.They keep telling me i shoud have registered claim within 31 from the incident but this was not mentioned to me when i take up the contract. What i dont understand is that i kept calling after i reported and was told they are stil searching for my car ,next thing im being transferred to a warranty company that was not mentioned to me when i signed up my contract with cartrack. Its been 2 full months since my car is gone, my insurance approved my claim and paid the settlement but cartrack is not coming to the party.i will never recommend their service to anyone. They are actually a ****