Poor Service and App Malfunction

I am literately so hurt right now that at the time when I needed to use your services I cannot get that help that I am paying for, I needed to go and collect my car because it is due for service like this morning the 2nd of August 2021, I just needed to be able to tract where my car is but it’s such a sad story that I had to call your number *** more than five times but still could not get the help that I need. 1. They can’t change or update my cellphone number, which I find it strange that you can have people that are on the front line but with limited access to your systems, valuable service to update your clients contact details. 2. You get directed to someone who will assist with the login credentials to your App (in this case I spoke to Nhlanhla). He tries to take me through the App set-up steps, but the funny part is that I was only able to login on the App while he was on the call with me and after our call the same login credentials were no longer allowing me to sign in on the App. 3. That means that he was busy doing something in the background or on the system to allow me access. 4. While we were on the call I was not able to see the address where my car was at the moment, he was the only person that could see the address and I couldn’t. He even confirmed on the phone that I will not be able to see that, I tried to zoom-in but still was not winning. 5. When you go on trips, all the trips that the car made today were there but some of the destinations did not have an address, I am not sure if the App does not have the capability of locating or pointing the exact location of “from this place to this place” with exact locations/addresses. 6. Another thing is that I was not able to track the car movements, I was only able to see the car but no exact point of location, cannot even see it where it is going or moving to/ like I could only see a car standing one place with no movement on the App. This was very strange because I thought that the main function of the App was for me as a client to be able to TRACK my car or find my car. 7. Nhlanhla was the only one that is able to tell me that the car is now moving, and he gives me the street name of where my car is and he says “you will have to call when you on your way there so that I can be able to check for you and confirm if it is still there or give you the location where it moved to” . Like I explain to him that I want to take an Taxify/Ubber to go there but what if I ran out of airtime so like for real, I have to keep calling the same number to get the current location and I asked the guy what is the main function of this App and he could not exactly tell me? 8. After our call when I tried to use the same credentials they are not matching now, even my cell number does not match and my email address does not match so now tell me guys how do I recover the password then? 9. I called back again and now find another lady who is the one who broke the news to me that actually “I do not have access to change or update any thing from my side” you have to call in when the call center/ system administrators are on duty and they can do it for you. I then asked her what then can she assist me with? Because the very thing that I need to use I cannot use it that is the “Car tracker App”? 10. Guys STOP selling us lies, STOP promising us lies that you are able to find/tract our cars but literally I wasted airtime and data trying to find my car from 23:48pm yesterday till today now I still cannot get where my car is? 11. Who tested/or qualified your App because basically it did not meet my expectations and the poor quality of service of my word?? I just need someone who will explain to me the main function of your App and why as users we cannot login? 12. Your App has so many DEFECTS – can you kindly please give me a call for us to resolve this, because really clearly Your Are Not What You Say You ARE Cartrack!!! 13. No Reference number was issued and the stuff is not trained well, some of the staff members were not professional even the tone of voice and approach I am really not happy with the service that I am paying for. I wonder if that the promise that they give to us as clients the “they will always be able to find our cars if not they will pay us R150 000” I now don’t believe them!