CI
Caroline I

1 reviews | Active since Jan 2016

23 Jul 2020, 08:45

Poor service

I am extremely disappointed by the service I received from #cartrack.

I had a trade in of my old vehicle to a new one end of June, called them to remove the unit from the old vehicle and place it on my new vehicle, made an appointment for the removal on the 4th July which was done, called and made another appointment to reconnect to the new vehicle and they told me that they are fully booked and will have an opening on the 8th July, I got a message that a Alucias Khumalo would be my technician and he will arrive at 14:30, that didn’t happen, he didn’t even bother to call to say he won’t make it, till today 23rd July I do not have a tracking unit in my car yet they debited their full installment beginning of the month and re-installation fee.

I am disgusted by their service and want nothing to do with them. #Cartrack

0
Replies (1)
Cartrack
Cartrack's reply23 Jul 2020, 10:50
Official
 Good day, 
 We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
 The Cartrack Team