Poor service

Background - I had visited the Cartrack website and sent a request for them to contact me and within 5min got a call. I asked all the questions that I needed answers to and asked the agent to call me back on another day. The agent called back and I did the sign up. Up to this point service was 100%.

During the sign up, the agent noted that the installation could be done the same day between 10am-3pm (it was around 9am). I was further informed that the installer will call me an hour before coming out. Bearing in mind that any plans to travel had to be cancelled for that day (their T&C's state that a penalty is imposed). I received a call at around 1pm from a cartrack number but the person claimed that he could not hear me and cut the call. No callback. Just before 3pm, I emailed the agent to cancel as I was not impressed about their service or lack thereof.

The agent called me back but could not be of any assistance, he transferred me to the customer services department, and whilst cancelling I was asked to hold the line which cut shortly thereafter. No callback.

Bearing in mind that since signing up I was still receiving calls from Cartrack to try and sell me insurance.

Honestly based on the helpful sales agent that I had, I would of expected excellent after sales service but if they cannot even honour their commitment to install the tracking unit ... imagine getting ahold of them when you really need them. From my experience their sales agents are the only ones prepared to dial a client more than once.