1 reviews | Active since Jan 2020
Poor service
I've been with Cartrack since 2018 and I curse the day I made that decision. In 2019 I bought a new vehicle and I called the contact center to request that they move the device into the new car. A week later it was not done and they still couldn't give me a definite date. Due to insurance requirements, I had to look elsewhere for the device and then contacted them back and asked them to cancel the contract. They gave me a cancelation quote and immediately they deactivated the device. I made arrangements to pay off the balance, which I honored but they never canceled the contract. Their customer care center is so useless, while their CEO help is even worse because they don't even respond to emails. Where can I get help from this ********* company?
Regards
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
It's quite surprising how quickly the contract was canceled after reporting my complaint on this platform.
It's clear that this company is exploiting their clients especially those with little knowledge about platforms like this.
I wish Cartrack could invest more on training their staff, it will save them a lot of money and eventually grow their market share.
Regards
It's quite surprising how quickly the contract was canceled after reporting my complaint on this platform.
It's clear that this company is exploiting their clients especially those with little knowledge about platforms like this.
I wish Cartrack could invest more on training their staff, it will save them a lot of money and eventually grow their market share.
Regards