Poor Service

I'm disappointed in Cartrack bought a car in October on auction it had the previous owner tracker on it and Cartrack is failing to stop and removing the tracker on my vehicle lm sent from pillar to post.They are failing to cancel the previous owner tracker but want me to install a new tracker yet the other tracker is still live and the one still.has excess to the tracker and lm at risk.Your service is pathetic please remove your tracker so l can install with another service provider.