Poor Service

Concerns about the level of service experience with CarTrack, from application through to the pending installation: Timeline of Events: October 30: Application submitted, requiring multiple follow-ups November 6: Received SMS confirmation for November 7 installation November 7: No communication received between 9:00 AM and 2:00 PM After my call to Customer Care, they confirmed the scheduled installation At approximately 4:40 PM, the scheduling department called to postpone the installation to November 14

This postponement has resulted in:

Wasted time having arranged my schedule toaccommodate for the "confirmed" November 7 installation Compromise of my insurance coverage Unnecessary week-long delay rather than rescheduling for the next available day Additional Concerns: No follow-up communication from the fitment centre No response from the requested senior manager at CarTrack No explanation provided for the last-minute postponement

For context, my previous experience with Netstar included prompt installation and seamless service delivery, which makes this current situation particularly disappointing.