Poor service

I had a bad experience with cartrack, they installed tracker and panic button but I don't know where the panic button is when I ask for the guy who install the tracker to my car to be send and show me I was taken to pillar n post, today I called BLOEMFONTEIN branch the lady told me I cancelled the panic button, I asked the lady if I can cancell the contract she told me I need to pay R2640 for cancellations then she transfered my call to fleetmanagement where I was assisted by Thando where I explained myself again and she asked.me to hold the line for her, I hold for 20 minutes till the line cuttoff.