Poor service

<p>In January i requested the company to change my banking details, a month later I emailed again asking why they have not implementant my request, i still didnt get a respond, the i decided to cancel my contract with them in May, two weeks later a rude lady called told me my account is in arrear, told her ive been emailing them and no one bothered to come back to me, then she requested i foward her those emails which i did, and now i owe the bank charges for the unpaids, and they still insist i pay the money after i have produced all the communication, and i also have to pay the bank charges,.</p>