Poor service

When I signed up with this company I was told that I can cancel my membership anytime then I call their call center enquiring if I can cancel my account because of their poor service. I was told I need to wait till November 2025. The one that is *****ulent to me is the fact that last month they did a double order when I enquiry about it I was told it's because my account was in arrears, am like listen that doesn't make sense because your policy states that if am in arrears if anything were to happen to my car I would need to pay R25000 in advance in order for them to track the car so how come I pay double debit order when am not covered with cartrack. The agent said it's their policy which for me doesn't make sense because you cannot charge someone for service that is not covered at the time of the arrears.