1 reviews | Active since Oct 2016

16 Jan 2017, 19:55

POOR Service

<p>We have a cartrack system installed in our vehicle after we had been with another vehicle tracking company where we payed for 9 months and the system NEVER functioned. Was promised by Cartrack that their service is excellent and this would never happen. Surprise!!! System was installed and functioned for 2 weeks and the the problems started once again. We were called by the control room every day saying that the alarm was going off and if everything was fine. We said yes. After a while the company said there must be something wrong wit the system and they will send someone out. Never happened. Called 2 times to follow up. Nothing. While on holiday this week called control room and lady said sorry we can not position the vehicle!!! No reaction on panoc button either. We are paying for NO ZERO service again!!!</p> <p>Unfortunately our insurance company require a tracking system in vehicle so we do not have a choice!</p> <p> </p>

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Replies (3)
Cartrack
Cartrack's reply16 Jan 2017, 20:11
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards,
The Cartrack Team

's update19 Jan 2017, 13:10
Reviewer Update

Cartrack contacted us within 24 hours and has put in GREAT effort to get the problem solved. A technician was sent out from the Rustenburg branch where we are on holiday and our Tracker system was fixed and is working again.

Thank you this ia excellent service and feedback.

Cartrack
Cartrack's reply20 Jan 2017, 15:38
Official

Thank you for giving us feedback on your experience with Cartrack. We appreciate your comments and will inform all relevant parties.

Kind regards,
The Cartrack Team