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Shongeleni C
1 reviews | Active since Oct 2021
05 Dec 2024, 06:20
Poor service
Just make sure when your contract end cancel and get another car tracker. Do not try to refer someone, you get that 2 months free after 2 months or whenever they'll feel like. My unit failed test they told me I should go get it repaired, no one told me I will have to pay R600. I had referred someone, I told them it's fine although I didn't know about it then you don't have to give me the 2 months and I paid them their R120 on the date that I said I will pay. But I am being harassed, even though I cancel, they keep trying to take my money. They keep calling and sending me SMS. Can you stop please
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Replies (2)
Cartrack's replyOfficial
05 Dec 2024, 07:31Good day,
Thank you for taking the time to rate our service and give us feedback. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for taking the time to rate our service and give us feedback. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply05 Dec 2024, 07:31
Official
Good day,
Thank you for taking the time to rate our service and give us feedback. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for taking the time to rate our service and give us feedback. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
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Shongeleni C's updateReviewer Update
06 Dec 2024, 10:05The service is extremely poor, the worst customer service I experienced. I don't know if you have different systems or what. I have to keep saying the same thing over and over. Tell me why Molantwa Netshimbolimbo is emailing asking for name and ID of a person I referred while yesterday he said there was a note that my referral money was loaded. Tebatso Komape emailing me a reminder that to keep using your service I must pay. What service when I have canceled? Lesley Motlolisi 24 Oct 2024, 11:56, said the referral was loaded for December. I am tired of Cartrack please Stop harassing me. I never missed a payment with you since 2019 , I didn't harass you with calls when I was debited In September after I gave a referral In August. I moved on and found another service, why can't you do the same
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Shongeleni C's update06 Dec 2024, 10:05
Reviewer Update
The service is extremely poor, the worst customer service I experienced. I don't know if you have different systems or what. I have to keep saying the same thing over and over. Tell me why Molantwa Netshimbolimbo is emailing asking for name and ID of a person I referred while yesterday he said there was a note that my referral money was loaded. Tebatso Komape emailing me a reminder that to keep using your service I must pay. What service when I have canceled? Lesley Motlolisi 24 Oct 2024, 11:56, said the referral was loaded for December. I am tired of Cartrack please Stop harassing me. I never missed a payment with you since 2019 , I didn't harass you with calls when I was debited In September after I gave a referral In August. I moved on and found another service, why can't you do the same