Poor service

Got my tracking device and camera installed. The camera doesn't work since installation. I have called Cartrack call center to find out what is going on. I was transferred from one department to another. Finally after some time got to the right department. I have explained to them that the camera isn't working. They said they will come back to me shortly. With no response i called again and said that i want to cancel because it's not working. Now Cartrack wand to charge me +-R2200 for cancelation for something thet never worked the first time. Will Cartrack even recover my vehicle when it's ******. I will not veven give then a half a stat